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Booking and payments for a service business

One system for bookings, staff calendars and payments, replacing phone calls, WhatsApp messages and manual reconciliation.

Category
Custom platforms

The situation

A service business takes bookings by phone and WhatsApp, and payments by M-Pesa, card and cash. Nothing is connected, so double bookings happen, reminders are sent by hand, and matching payments to bookings takes hours every week.

How we approach it

  1. 01Map how bookings, cancellations and payments happen today, with the people who handle them.
  2. 02Design a booking flow customers can finish on a phone in under a minute.
  3. 03Build a staff calendar and admin, with M-Pesa and card payments matched to bookings automatically.
  4. 04Send confirmations and reminders by SMS and email, and launch with a short training session.

What you get

  • Customer booking site
  • Staff calendar and admin
  • Payments with automatic reconciliation
  • Reports and exports
Get in touch

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